HOW TO MAKE AN ORDER
Our dedicated design team is eagerly anticipating the opportunity to take your order rental for events in Bali. Whether you choose to reach out to us via email at or WhatsApp, we provide prompt and efficient communication throughout the process. We commit to responding within 2 hours during weekdays from 9am to 5pm. However, please note that response times may be longer on weekends, peak seasons and larger event days.
To ensure we are able to provide the very best service, we recommend placing your order a minimum of 30 days prior to your event day. With our expertise and commitment to quality, we are confident that we can create the perfect event space for you in beautiful Bali.
FREQUENTLY ASKED QUESTIONS
HOW FAR IN ADVANCE SHOULD I ORDER?
We recommend you make an enquiry as soon as possible to ensure your items are available with a minimum of 30 days to enjoy a seamless, stress free experience. Placing a deposit will secure the items for your event and ommit them to other enquiries. You can still place an order 72 hours before an event in which case, 100% of the invoice will be required to confirm your booking with no refunds allowed.
HOW DO I PLACE AN ORDER?
You can place an inquiry by WhatsApp or email. You can find both details on our contact page, linked here.
Our sales department and they will reply within 4 hours via WhatsApp (9am-10:30pm) or within 24 hours to assist you with your order. Once you have the items decided you will be issued a reservation invoice. You do not have to confirm this order yet, this is simply to reserve your items.
If you do not receive an email, it may mean your form has not come through so feel free to nudge us again.
IS THERE A MINIMUM ORDER?
For orders in Bali we do not have a minimum order. For orders outside of Bali, we have a minimum order for IDR 10,000,000 (not including the delivery fees).
HOW LONG IS MY RENTAL PERIOD?
Your items will be delivered between 9-11am on the event day unless otherwise requested. Our team will be on location at 10pm to pick up the items and leave no later than 12:30am.
LONG TERM RENTALS
1 days: Invoice total rental
2-6 days: 1.5 x rental
up to 7 days: 2 x rental
up to 14 days: 3 x rental
up to 1 month: 4 x rental
CAN I MAKE CHANGES TO MY ORDER?
Yes!
We understand that the size of events can change regularly. You can make as many changes as you want leading up to the event day.
Within 72 hours you can change your quantities however you can no longer exchange items.
Within 48 hours of the event, you can only increase the numbers of your confirmed items however your items will be subject to availability. At this stage, you can not reduce numbers and you can not exchange items.
WHAT ARE MY PAYMENT OPTIONS?
We currently only offer bank transfers.
DO I HAVE TO PAY A SECURITY DEPOSIT?
No, you don’t. Our invoices come with replacement costs listed in the case items go missing or damaged beyond repare. You will be notified of all damages after the event. We will be required to pay the full amount within 7 days of the damage invoice is issued.
CAN I MAKE CUSTOM ORDERS?
Yes!
A non-refundable full payment will be required for these items. Production will only start after payment is received. Custom production items will require at least two months for design, sampling and processing. See here for more details.
SHOULD I WASH OR CLEAN ANYTHING?
Please do not wash or clean anything. Some items require special treatments and should you wash or clean them, you may damage them without knowing.
CAN I DO SELF PICK UP?
You can opt to pick up your order from our warehouse for orders that can be delivered by motorbike or car. Orders that require trucks and furniture are not permitted to be picked up.
Option 1: You can pick up from our warehouse the day before your event between 5-7:30pm
Option 2: You can pick up from our warehouse the day of your event between 7-8:30am
Our warehouse team member will assist you load.
TERMS & CONDITIONS
INVOICE DETAILS
Enquiry period does not hold any items unless otherwise requested
Prices are inclusive of tax and service charges
Prices do not include set-up cost
Prices are charged on a rental basis only
50% deposit of total invoice is required to confirm your booking
Balance of remaining payment is required seven days prior to the event date
Any booking made 7 days to event date require full payment to confirm booking
The customer is responsible for any bank fees that transfers may incur
Damage invoices will be issued within 7 days after event date
Damage invoices must be paid in full within 7 days of issue
CANCELLATION POLICY
In the event of a cancellation more than 30 days to the event, a full refund will be issued
In the event of cancellation less than 30 days days prior to the event, 50% of the deposit is forfeited
In the event of cancellation less than 15 days days prior to the event, the deposit is forfeited
In the event of cancellation within 7 days to the event, no refunds are offered
Custom order are not eligible for refunds at any time.
DELIVERY FEES
We offer deliveries via motorcycle, car or truck depending on the size of your order. Locations outside of the list below will incur additional fees. A quote can be provided upon your enquiry.
AREAS
Canggu
Seminyak
Kerobokan
Legian
Tabanan
Kuta
Tuban
Jimbaran
Uluwatu
Bukit
Nusa Dua
COST
Motorcycle delivery IDR 300,000
Car delivery IDR 500,000
Truck delivery IDR 750,000
DAMAGED & MISSING ITEMS
In the event that any items are damaged during your rental period, we will charge the replacement cost of the item(s). We require payment of the damage invoice within 14 days of receiving it. To ensure accuracy, a full damage count will be done within 72 hours of your event once the items have been processed in our warehouse. Should you discover any missing items within 14 days of your event, please return the damaged items to reduce the damage invoice. Additionally, if any damage is caused by weather or unexpected elements, we will assess the damage upon return of the items and charge accordingly.
The fees for replacement differ are calculated per item and are determined by its value, shipping expenses, storing, maintanence required. Our capacity to find a new resource and replenish its stock within a reasonable timeframe which could include expediting the replacement shipment in order to meet another event that has booked it can also influence the final cost.
EVENT DAY DELIVERY EXPECTATIONS
Our team member will bring all the items on event day before 11.00am, unless otherwise arranged
Our team member will hand over all items to the wedding planner
The appointed on-site contact person is responsible to confirm that all ordered items have arrived and are in good condition. This person or another appointed person must sign the handover sheet with our team member
Our team member will then leave. They will not be on standby unless otherwise arrange. The remaining set-up needs to be coordinated by the event planner or caterer
Before pick-up, all our items should be collected dirty and unwashed and place together
Our team member will arrive to location at 10.00 pm unless otherwise arranged to pick up items
Our team member will pack all items and depart from venue
We will endeavour to calculate all damaged items will be calculated within 48 hours to the person in charge
IMPORTANT NOTES
Important: Please do not clean any items - they are to be collected dirty/unwashed, should you clean any items, you may incur a damage fee as some items require special treatments
Our team member is not responsible for searching for missing items; this is the responsibility of the on-site contact person
Should the collected items not be signed off on the evening because we are unable to find the on-site contact person or other appointed person, it is our mutual understanding that the count done by our team member on the evening will be correct and true
Our team member is not expected to stay beyond 12.20 am
Tim The Host Table akan melakukan pengiriman barang pada hari event sebelum pukul 11:00 pagi selain instruksi lain
Tim The Host Table akan mengbongkar muatan seluruh barang pesanan
Penanggung jawab di lokasi acara (contact person) akan memastikan bahwa seluruh barang pesanan telah diterima dalam kondisi yang layak dan menandatangani surat tanda terima yang diberikan oleh tim The Host Table
Tim The Host Table akan meninggalkan lokasi acara setelah semua barang pesanan diterima. Selanjutnya set-up akan dilakukan oleh pihak penanggung jawab (contact person) atau catering
Setelah acara selesai, tim penanggung jawab acara (contact person) atau penyelanggara acara (event organizer) dihimbau untuk mengumpulkan seluruh barang pesanan di satu tempat dalam kondisi kotor
Tim The Host Table akan kembali menjemput seluruh barang pesanan dan berada di lokasi acara pada pukul 10:00 malam,
Tim The Host Table akan packing barang dan meninggalkan lokasi
Barang rusak akan dihitung dan informasi akan dikasih ke (contact person) atau penyelanggara acara (event organizer) secepat 48 jam
NOTA PENTING
Penting: Tim penanggung jawab acara (contact person) atau penyelanggara acara (event organizer) di himbau untuk meletakkan seluruh barang pesanan dalam kondisi kotor untuk menghindari kerusakan dan tolong jangan dibersihkan karena beberapa item memiliki perawataan khusus
Tim The Host Table tidak bertanggung jawab dalam hal mecari barang pesanan yang tidak lengkap. Tim penyelanggara (event organizer) atau manager banquet dihimbau untuk mengkumpulkan dengan lengkap sebelum diambil
Apabila tim The Host Table tidak dapet menemui pihak penanggung jawab acara (contact person) atau penyelanggara acara (event organizer) dan surat pernyataan kerusakan tidak ditanda tangani oleh pihak terkait. Pihak tim The Host Table berhak mengklaim bahwa perhitungan seluruh barang pesanan dapat di setujui oleh kedua belah pihak
Tim The Host Table akan meninggalkan lokasi acara maksimum pada pukul 12:30 am