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FAQ

How far in advance should I order?

We recommend you make an enquiry as soon as possible to ensure your items are available. Placing a deposit will secure the items for your event. You can still place an order 48 hours before an event in which case, 100% of the invoice will be required for the booking.

How do I place an order?

You can place order via online form.

Add all the items you are interested in into your collection. Once you’re happy with the selection, view your cart, fill out the form and submit your request.

The form will be sent to our sales department and they will reply within 24 hours with a reservation invoice with all the items that are available. You do not have to confirm this order yet, this is simply to reserve your items. If you do not receive an email, it may mean your form has not come through. Simply email hello@thehosttable.com and include the same information to commence reserving your items.

Can I make changes to my order?

Yes! We understand that the size of events can change regularly. You can make changes to quantities up until 24 hours before the event however the items will be subject to availability if you are increasing numbers. You cannot exchange items, you can only change quantities of items that you have already booked.

Can I cancel my order?

Yes, you can. Check our Terms & Conditions here.

What are my payment options?

We take domestic and international bank transfers, and PayPal.

Do I have to pay a security deposit?

Yes, you do. 50% from the total invoice will be charged to you as a guarantee in the case of loss or damage. Should there are be no damage, the funds will be returned to you within 48 hours after our team has assessed the condition of the items returned to our warehouse.